Frequently Asked Questions
Orders & Delivery
Simply browse our store, add products to your cart, proceed to checkout, fill in your details, and complete the payment. You can also order via WhatsApp by messaging us directly.
All products are delivered digitally. You will receive your login credentials, license keys, or download links via email instantly after payment confirmation.
Delivery is instant! Most products are delivered within 5-15 minutes of payment confirmation. In rare cases, it may take up to 1 hour.
Yes, you can check your order status in the "My Account" section. You'll also receive email and WhatsApp updates about your order.
Contact us immediately via WhatsApp or email. We guarantee delivery and will resolve any issues within 24 hours.
Payments
We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking, and direct bank transfer. You can also pay via WhatsApp.
Absolutely! We use industry-standard encryption and secure payment gateways. Your financial information is never stored on our servers.
Currently, EMI options are not available. However, you can use your credit card's EMI feature if supported by your bank.
For high-value orders, contact us on WhatsApp to discuss flexible payment options.
Products
Yes, 100%! All our products are genuine with official licenses. We source from authorized channels and ensure every product works as advertised.
We buy in bulk from authorized resellers and pass on the savings to you. We also operate as a lean digital-only store with low overhead costs.
Yes, all subscription-based products receive regular updates during the subscription period. Lifetime licenses also include updates as per the software vendor's policy.
This depends on the specific product and plan you purchase. Product details mention the number of devices supported. Contact us if you need help choosing the right plan.
Refunds & Support
We offer a hassle-free refund policy. If the product doesn't work as described or you face activation issues that our team can't resolve, you're eligible for a full refund. See our Refund Policy page for details.
Refunds are typically processed within 5-7 business days. The amount will be credited back to your original payment method.
You can reach us via WhatsApp (fastest!), email at support@techprohelp.in, or call us at +91 87689 04084. We're available 24/7.
Yes! Our support team will guide you through the installation process. For complex software, we can also provide remote assistance via screen sharing.
Account
While you can browse products without an account, we recommend creating one to track your orders, save your details, and access exclusive offers.
Click "Forgot Password" on the login page, enter your email, and follow the instructions to reset your password. You can also contact us on WhatsApp for help.
Yes, contact our support team via email or WhatsApp, and we'll process your account deletion request within 48 hours.